Ensuring Successful Interviews are Part of Your Plan

Workplace investigations involve a methodical and earnest search for answers; however, obtaining the facts and vital observations depends on interviewing individuals who may be stressed, fearful, and emotional. They also may be confused about their role in the investigation.

Consider, for example, the witnesses who may question the need for their involvement. Unlike whistleblowers, witnesses may not appreciate the magnitude of the issue reported or may be unaware of the entire fact pattern.

Before you make that first call you should:

• Review any documentation provided for key information

• Research the involved parties’ work groups and prior compliance system history

• Reflect on how to best tailor your approach to your interviewee’s role in the investigation

Prioritizing your interview prework will not only strengthen the results of your interviews but will increase the interviewee’s willingness to provide candid responses. Organizations achieve a robust speak-up culture when individuals feel listened to, respected, and believe they are safe to engage.

For insights on enhancing interview outcomes for both investigators and interviewees, check out my article in December’s Compliance & Ethics Professional magazine.